Reference

Privacy Policy for Your Account Data

Live Casino, Three Monkeys, Aviator, and QRIS wallet checks all create account data, so our Privacy Policy tells you what we collect, why we use it, and how…

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CONTACT ROUTES

Three Privacy Contact Paths

Privacy questions need a clear route, not a long wait. We keep account support open daily from 09:00 to 23:00 WIB through live chat, WhatsApp, and email. To protect you, our team will not discuss personal data until the account name, registered phone, and recent login detail match. If your request involves DANA, OVO, GoPay, or QRIS, include only the transaction reference shown in your wallet app.

Team online

Live chat privacy desk

Open live chat after login and choose Privacy Policy from the help menu. We answer daily from 09:00 to 23:00 WIB and may ask for your account ID before discussing data.

WhatsApp account help

Message our WhatsApp number shown inside your account profile, then type privacy request. We use the same phone linked to your account so we can check ownership before sharing account data.

Email requests

Send privacy questions to [email protected] with your username, registered phone, and the device you used. Email works well for correction requests because you can attach clear supporting files.

ACCOUNT CARE

Six Data Handling Practices

Your privacy file is tied to real account actions: opening a profile, logging in, using a wallet rail, joining Live Casino, or asking support for help.

Collection at account opening

When you open an account, we collect your username, phone number, password record, referral source if used, and basic region signal. This lets us create access, send account alerts, and reduce duplicate profiles.

Wallet and QRIS records

DANA, OVO, GoPay, and QRIS records are used to match deposits and withdrawals with your account name. We keep references, status, time, and amount data, not your wallet password.

Cookie and device signals

Cookies help remember your session and flag unusual access. From Account > Security > Devices, you can see recent phone and browser entries, including Chrome on Android or Safari on iPhone.

Game session records

Live Casino, Aviator, Super Bingo, and Mega Fishing sessions create timestamps, balance movement, and round references. These records help settle account questions and are kept separate from marketing preferences.

Retention and deletion

We keep privacy records only as long as needed for account service, dispute checks, security, and legal duties. If you ask for removal, we explain which files can change and which must stay.

Service partner sharing

We share limited data with payment processors, hosting services, fraud checks, and support tools only when they need it for account work. We do not sell your profile or private verification files.

Privacy Policy Questions You Ask

This FAQ focuses only on our Privacy Policy and how it affects your account data. If your question is about a withdrawal, a game round, or a login problem, we may still need privacy checks before we can answer. Use the contact route inside your account so we can match the request to the right profile.

We collect your username, registered phone, password record, region signal, and referral code if you entered one. If verification is needed, we may also collect files that confirm the account belongs to you.

Wallet records help us match a payment to your account, check ownership, and trace a failed or delayed transaction. We store references, timing, status, and amount data, not your wallet password or one-time code.

Yes. Contact us through live chat, WhatsApp, or [email protected] and provide the data you want corrected. We check account ownership first, then update records that are allowed to change.

Cookies keep you logged in, remember basic preferences, and help detect unusual sessions. You can clear cookies in your browser, but you may need to log in again and repeat security checks.

Retention depends on the record type. Session cookies may be short, while wallet references, verification files, and support cases can stay longer for account security, dispute handling, and legal requirements.

Only trained account and security staff with a work need can access verification files. We limit viewing, record internal handling, and use those files only for ownership checks or required account duties.

Send a deletion request from the phone or email linked to your account. We confirm ownership, close what can be closed, and explain any records that must remain under legal or security duties.

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